I have spoken with "tech support" via 24 X 7 chat but each time after I have assured them I am accessing the internet via my ethernet connected desktop, they go and perform a refresher on their end and drop my connection out. I have googled everywhere, looked all over Telstras site and for the life of me I can not find anywhere that points to a solution. It took over 6 hours to get it working accordingly and now the wifi devices are not accessing the internet although they are perfectly connected to the modem. Upon getting the second modem we have just had hassle after hassle. Upon receiving the first modem we had issues as the generic passwords were not being recognized and we could not connect the modem to the internet, this issue was dealt with within a few hours and a new one was on its way. Recently I upgraded to a new modem with Telstra and ordered the Technicolor Gateway Max.
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